terms and conditions

payment policy

each quote is valid for 14 days from date of issue. a 50% non-refundable deposit is required to secure your booking and full payment has to be received at least seven days before your event. failure to pay or communicate may result in the booking being cancelled.

we accept PayPal, bank transfers, and cash.

failure to make payments by the due date may result in your order being cancelled; please contact us as soon as possible to discuss any problems and possible late payment.

cancellation policy

all requests for cancellation must be made in writing.

deposits are non-refundable.

design and flavour changes

slight design changes are at our discretion and are not grounds for a refund. all cake designs are subject to artistic license and the customer acknowledges this in placing their order. if for any reason we have to change the design more than slightly, she will get in touch with the customer. dissatisfaction with a design must be expressed at point of pick up as customers are not eligible to a refund once the cake has left the premises, except in outstanding circumstances. 

flavour changes will be accepted up to one week prior to your event at our discretion, and subject to availability.

should the customer ask for a change in design, we will endeavour to accommodate your changes. however we reserve the right to amend the quote accordingly to reflect the changes required.

date changes must be submitted in writing and the new date is subject to availability.

if no agreement is reached, the normal cancellation procedure is applicable.

allergies

we will not be held responsible for any allergies. cakes that do not contain mentioned allergens are still made in a kitchen using these ingredients and we cannot guarantee the absence of traces of them. it is the client’s responsibility to inform their guests of any risks.

non-guarantee

we cannot be held responsible for any damage to the cake or products that may be caused during transportation. once the cake is out of our hands, it is out of our responsability.

photo usage

we reserve the right to use any photos we take of our creations for any media related activities such as our website, social media or advertising. please let us know if you would not like your first name to be referenced. 

your consent

by placing an order, you agree to the terms and conditions set out above.

changes to our terms and conditions

we may change their terms and conditions at any time which become effective once published on our website. it is the client's responsibility to read the terms and conditions before ordering and review our terms and conditions periodically to be aware of any changes.

 

please feel free to contact us at any time if you have any queries or worries.